Benefits and Council Tax Officer

Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for Benefits and Council Tax Officer on a 1 month contract with a possibility of an extension.

This position will be a total of 36 hours per week, with hours from 09:00am – 17:00pm.

Job Purpose:

To serve the customers of the Council by collecting the right council tax from the right person at the right time, and paying the right benefit to the right customer at the right time. The Council raises £112 million in Council Tax liability per annum and pays out £300 million in Housing and Council Tax Benefit.

To put the Council’s vision of seamless local front office service delivery into practice, providing services which reflect and meet the needs of the local community and to support the overall delivery of the Council Tax and Benefits service.

Job Specific Accountabilities:

• To contribute towards the implementation of a working culture that is result-orientated and customer-focused.
• To be responsible for continuous personal development by requesting support where and when necessary.
• To liaise with the staff of all departments, external organisations or customer representatives and attend meetings.
• To demonstrate a strong commitment to the promotion of equal opportunities.
• To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service.
• To participate in promotional events including community outreach and exhibitions etc.
• To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building.
• To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services.
• To help support the delivery of continuous improvement within services, by responding to customer demand, reducing and eliminating “waste”, and improving performance and efficiency.
• To work as part of the front office team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation.
• To demonstrate alignment with the Council’s vision, aims and values.
• To use effective communications, liaison and working relationships across the locality team.
• To use all available information technology applications and other systems to provide information, advice and support for customers.

Knowledge, Qualifications and Experience:

• A commitment to operate in a customer focussed environment
• Ability To Communicate Effectively Both Orally & In Writing To A Wide Range Of People
• Ability To Organise Own Workload To Meet Targets & Deadlines
• Ability to work as part of a team and on own initiative
• Self Motivated
• Flexible & Resourceful
• Trustworthy and reliable

To get more information about this role and how to apply please contact Lisa.