Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for a Helpdesk Manager to work on a 6 month’s contract with a possibility to turn permanent.
To manage and take overall day to day responsibility of the existing Help Desk and resource scheduling teams, presently comprising 7 personnel, for service users to report faults and deliver planned maintenance and reactive works across 150 corporate and commercial sites utilising a mixture of intrinsic and sub contract resource. In addition, planned and reactive M&E services are presently undertaken on behalf of 39 Schools the majority of which being delivered In House. Utilising relevant IT and Telephony, recording accurately, passing details to the appropriate body for resolution, and ensuring that key information and performance measures are provided to Members, Heads of Service and the Senior Management team as and when required.
This is a challenging post requiring a significant degree of self-motivation, requiring knowledge of Technology Forge and Planet CAFM systems. The post holder will ideally have in depth knowledge of facilities management and the complexities of dealing with multiple sites and contractors together with demonstrable experience gained within a service delivery environment.
The post holder will also work closely with the Schools and Corporate FM Managers and the Property Data Manager as systems, data and processes migrate from Planet to a Technology Forge CAFM based delivery platform.
STANDARD DBS IS REQUIRED.
Example outcomes or objectives that this role will deliver:
Technical Knowledge and Experience:
To get more information about this role and how to apply please contact Anisha.