Income Maximisation Officer

Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for Income Maximisation Officer on a 2 month contract with a possibility of an extension.

This position will be a total of 35 hours per week, with hours from 09:00am – 17:30pm.

Job Purpose:

To provide an efficient empty property management and letting service for residential and non-residential units including garages, sheds, allocated parking bays, cycle stores and converted laundry spaces, to minimise turnaround times and maximise income.

Job Specific Accountabilities:

• To process empty homes through the voids and lettings process including arranging and undertaking viewings with prospective tenants, conducting sign ups and diarising new tenant visits for Neighbourhood Housing Officers
• To let non-residential units in line with process. This will include units such as sheds, allocated parking bays and cycle storage
• Respond to correspondence, complaints, members’ enquiries, Freedom of Information and Subject Access Requests which are within the post holder’s responsibility and make suggestions for improving service delivery
• Provide assistance, advice and information to residents on the full range of Income Maximisation services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met
• Update management information systems, waiting lists and databases with, for example, data relating to customer information and audits
• To liaise with Tenants & Residents Associations, residents and other agencies to ensure resolution of problems that arise in relation to the parking issues and parking contracts managed by Housing Services
• To provide advice and information as required regarding tenancy issues and make necessary tenancy changes to the data base and provide timely and accurate monitoring reports
• To liaise with Income Collection staff to take action to repossess facilities where customers have failed to clear the debt or make repayment arrangements
• To coordinate new parking schemes including the balloting of residents and liaison with Highways, Neighbourhood Housing Teams and TRAs to implement schemes
• Oversee allocation of Housing parking permits

Knowledge, Qualifications and Experience:

• Educated to NQF level 3 (e.g. A Level / BTEC National Diploma, NVQ level 3) or has equivalent demonstrable experience
• An understanding of the issues of housing, empty property management and letting, health and safety and how these impact on the well-being of residents and the responsibilities of landlords
• Knowledge of current legislation relevant to housing, tenancy and leasehold management
• Produces clear and well-structured written work, which creates a positive impact on the recipient(s)
• Effectively manages own workload, prioritizing effectively and consistently meeting deadlines
• Ensures that employees and delivery partners keep citizen needs at the forefront of what they do eg. Through the use of performance management processes
• Constantly thinks ‘how could we do this better?’ e.g. doing something faster, more efficiently or to a higher standard
• Helps create joined up solutions across the Borough, partner organisations and citizens
• Builds commitment from others (including citizens) to work together to deliver agreed outcomes
• Champions the values of the Cooperative Council and own personal values through words and actions.
• Puts Borough needs before own service area needs e.g. gives up resources to support improved outcomes for citizens elsewhere in the Borough
• Publically supports decisions made that benefit the Borough, even if they are unpopular or involve difficult choices to be made
• Ability to work evenings and weekends as required by the job

To get more information about this role and how to apply please contact Jordan.