Parking & Licencing Officer

Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for a Parking & Licensing Officer on a 4 month contract with a possibility of an extension.

This position will be a total of 35 hours per week, with hours from 09:00am – 17:30pm.

Job Purpose:

The post holder will be responsible for the evaluation and approval of all statutory permissions to park on kerbside space, suspend parking, or to licence the use of the highway. They will minimise fraudulent use of valuable parking/highway space by checking customer eligibility and validating requests. The Post holder will make sure that a highly professional customer experience is delivered at all times.

Job Specific Accountabilities:

• To consider and validate all applications for parking permits, making sure that all requests are assessed and approved in accordance with parking policies and procedures.
• To adopt a proactive approach to making sure that Lambeth only issues permits to genuine residents/businesses/staff to prevent permit fraud by reporting all suspected fraudulent applications to the relevant officers.
• To consider and approve applications to suspend curbside parking space, liaising with the Council’s contractors to ensure that information on suspension requirements is given to the on-street Suspension Officers accurately and timely and that suspensions are installed and removed in line with approved timelines.
• To investigate and authorise the removal of abandoned vehicles in line with the Council’s statutory duties and policies.
• To deal with requests for land searches
• To manage requests to place structures/items on the highway including skips, scaffolding and table and chairs licensing.
• To manage applications for road closures and parking suspensions to facilitate filming, play streets, street parties and other events.
• To securely maintain and control stock of parking permits and coordinate delivery of stock to customer centers as and when required
• To assist with the supervision and training of new and inexperienced staff, providing support and sharing knowledge when required.
• To actively participate in lessons learned forums to make sure that the team learns from issues that arise and takes immediate action to improve.

Knowledge, Qualifications and Experience:

• Knowledge or experience of administering parking permits highly desirable (Any experience of Liberator or similar systems highly desirable).
• Knowledge or experience of administering parking suspensions highly desirable.
• Knowledge or experience of administering highways licences highly desirable (Experience of Symology desirable).
• Experience of managing an inbox, providing a high standard of response to customers within defined SLA timelines.
• Highly organized with experience of meeting deadlines and targets.
• Computer literate with experience of bespoke IT systems.
• Excellent written communication skills and telephone manner.
• The ability to take ownership of issues and resolve problems for customers.

To get more information about this role and how to apply please contact Kartik 02475381078

Or alternatively email: