Working on behalf of a Local Authority, Aatom Recruitment has an excellent opportunity for a Quality Assurance Officer on a 3 months contract with a possibility of an extension.
Main purpose of post
Purpose to drive a culture of continuous improvement in Housing Solutions through the analysis of reasons for service failure, better understanding of customer needs and development of standards to get it right first time across the service. Develop a comprehensive understanding of processes, policies and procedures in order to prepare high quality and timely responses to complaints, Members enquiries, complaints (stages 1& 2) FOI and other written enquiries received in the Housing Solutions service. To monitor that the service actions are in the same path with targets and advice on improvement actions. To deal with specialist support/advice for a defined service area, supporting the statutory reviews function, to ensure that relevant legislation, regulations and policies are complied with.
To get more information about this role and how to apply please contact Mia 07950899682.
Working on behalf of a Local Authority, Aatom Recruitment has an excellent opportunity for a Senior Professional Engineer – Street...Apply For This Job