Working on behalf of a Local Authority, Aatom Recruitment has an excellent opportunity for a Service Centre Technician on a 2 months contract with a possibility of an extension.
Main purpose of post
The role of the Service Centre Technician will have a strong customer service ethos for engaging with service users to resolve issues, where possible, at first point of contact.
A Service Centre Technician will resolve complex problems affecting use of ICT systems to maintain underlying business process; ensures all problems are resolved or channelled to appropriate support function.
To provide first- and second-line support on IT-related service call from software to hardware on a range of platforms, providing basic user account administration and troubleshooting
Provides specialist technical expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software
To take ownership of service incidents until resolved escalating where necessary to the third-line support staff and suppliers
To follow up the status of problems on behalf of the user and communicate progress in a timely manner
To support and assist in the tracking of the use of software and compliance of software licences
To provide statistics and associated information for Service Desk reports
To support and assist in the development of Disaster Recovery plans ensuring these are consistent with the Corporate Business Continuity Plan
Knowledge of ITIL practices
Knowledge of ITIL service delivery, complex IT procurement
The ability to manage customer expectations and ensure effective communications with colleagues and customers
Is familiar with the security standards and all relevant legislation that affects security within the defined scope of authority
Incident and Problem Management experience – Managing incidents including business expectations and communication
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows and Office
To get more information about this role and how to apply please contact Anisha 07876556434.