Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for a Specialist ICT Analyst on a 3 month’s contract with a possibility of an extension.
The Specialist ICT Analyst (Team Lead) post is required to assist the DEVOPs manager in managing the application support & development team within OneSource ICT. You will be required to manage between 8 and 12 staff within the team in the support and provide application support for key line of business applications.
⦁ Provide application support for key line of business services within a windows, MsSQL and Oracle environment.
⦁ Manage application support team staff and processes in the day-to-day delivery of IT Applications supporting services.
⦁ Work with the DEVOPS manager to review team performance to identify & address any skills/support shortages within the team.
⦁ Take on line management duties for up to 12 staff.
⦁ Assist in setting team appraisal targets and monitor progress via regular one to one’s.
⦁ Coordinating day to day application support calls and making sure they are being progressed within the agreed SLA’s.
⦁ Manage planned BAU Application upgrades/patching with team resources and ensure systems and applications are stable and fully functional after any system application change or release has taken place.
⦁ Previous experience in an a Support Team Lead position or similar.
⦁ Experience in troubleshooting & supporting client server and web server environments within a Windows Server & Microsoft MsSQL DB environment (Essential)
⦁ Experience of Oracle for Windows server DB environments (preferable)
⦁ Team leadership, coordination and prioritisation skills.
⦁ Strong understanding of ITSM & ITIL processes.
⦁ Ability to confidently engage with senior business representatives.
⦁ Ability to manage staff to improve service delivery
⦁ Experience in delivering exceptional, customer focused and service driven support.
⦁ Ability to effectively analyse and resolve complex system problems.
⦁ Ability to successfully coordinate team member’s priorities and tasks.
⦁ Experience of working in a rapidly changing IT environment.
⦁ Commercial experience in testing web or Back Office applications is desirable but not required.
⦁ Experience in Insurance is not essential, however a plus.
To get more information about this role and how to apply please contact Anisha.