Estate Services Coordinator

Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for an Estate Services Coordinator on a 3 months contract with the possibility of an extension.

About the role:

To be the key link between our client and the customer, having overall responsibility for establishing and maintaining estate agreements and service level agreements between the client and the estate residents. This will include management of the Quality Control Officers, ensuring the provision of effective estate & contracted services on designated client’s estates. To implement and evaluate change, working creatively for solutions to caretaking and estate services issues. To ensure that comprehensive estate services are delivered on a patch basis in accordance with client’s Policy.

Key responsibilities:

• To ensure the provision of an effective and responsive estate based services, including Caretaking.
• To develop and maintain estate agreements and service level agreements between and residents/customers
• Responsible for the management of caretakers and Quality Assurance Officers, including work allocation, monitoring and supervision, ensuring corrective action is taken where appropriate.
• To assist with the development and implementation of new policies, procedures and written guidelines to aid the development of estate services staff.
• To ensure the monitoring of standards through regular and ad hoc estate inspections, in conjunction with managers, tenant representatives and Members, taking appropriate remedial action on problems encountered
• To carry out training of staff and management of their performance to meet organisational aims and objectives, including implementation of the client’s Appraisal and Development System (ADS), to include 1-2-1 supervision sessions and back to work interviews
• Ensure the effective monitoring and progress of communal repairs, including the reporting of emergency /urgent repairs, and post inspecting to ensure quality.
• To liaise with Tenancy Management Advisors/ Antisocial behaviour officers on matters relating to the general enforcement of tenancy conditions including investigations of complaints, nuisance, anti-social behaviour, noise, racial and other forms of harassment. To assist in the development of strategies as necessary to combat antisocial behaviour on our client’s estates
• To maintain systems to ensure the storage and maintenance of all machinery, materials and equipment. To keep inventories of all equipment
• To carry out duties and responsibilities in accordance with the client’s Health and Safety Policy and relevant Health and Safety legislation.
• Responsibility for ensuring that a safe working environment is provided for all employees under your control, including the provision of such information, instruction and supervision as is necessary.
• To ensure that the requirement of client’s relevant policies and procedures are fully observed.
• At all times to carry our responsibilities/duties within the framework of client’s Equal Opportunities Policy.
• To ensure that all services within the areas of responsibility are provided in accordance with the client’s commitment to “Best Value” and high quality service provision to users.

Requirements:

• 3 years overall experience in delivering services to the public. 1 years managerial experience.
• Experience of working in and delivering services to, a multi-cultural community
• Ability to supervise and manage a team of staff providing estate management and Caretaking services including conduct and discipline
• Ability to think creatively in order to anticipate and solve problems, and to take corrective action where necessary
• Ability to attend evening meetings and assume out of hours commitment as necessary.
• Ability to climb stairs and carry out inspections on all parts of client estates.

If this sounds good, please contact Anisha.