Business Support Officer – Grade C

 Experience of using Microsoft Software Packages e.g. Word, Excel,
Outlook.
 Experience of giving information and signposting customers in a tactful and
professional manner face to face, over the phone, online and in writing.
 Experience of providing an effective and efficient business support service
to customers.
 Administrative experience with an understanding of office procedures.
 Experience of prioritising own workload to ensure deadlines are met.
 Experience of maintaining documents, records and data e.g. financial
records, customer records or accounts.
Desirable
experience
 Experience of working on process improvements
Essential skills  Ability to take ownership of issues and see through to a resolution for
customers, keeping them informed as required.
 Ability to process basic service requests.
 Customer care skills and the ability to show initiative when dealing with
customer enquiries.
 Communication skills to provide information and signpost customers, some
with specific communication needs, when dealing with their enquiries and
complaints.
 Numeracy skills required for carrying out calculations and ensuring the
accuracy of data.
 Literacy skills required including spelling, grammar and punctuation for
dealing with letters, documents.
 Ability to be decisive and make criteria based decisions – weighing up
evidence against set criteria.
 Team working skills and the ability to work together with colleagues to
deliver a cohesive, joined-up service to customers.
 Time management skills to prioritise work appropriately, be punctual and
meet deadlines in order to deliver a good service.
 Accuracy with a high level of attention to detail