Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for a Customer Liaison & System Support Officer on a 2 months contract with the possibility of an extension.
Overall Purpose of Job
To review and respond to all emailed/written parking enquiries that are outside of those items of correspondence dealt with by the Penalty Charge Notice Processing team. To include, but not exclusive to, all permit complaints & enquiries, enquiries regarding possible abuse of the permit system, for example oversize vehicles, enquiries regarding the introduction of parking enforcement for example, Healthy School Streets and Low Traffic Neighbourhoods.To ensure the effective implementation of client’s corporate complaints procedure and to act as the Stage 1 Complaints officer for the parking service with regard to that procedure.Through the thorough investigation of complaints, identify areas for service improvement and programmes for improving the understanding of parking and traffic regulations and decriminalised enforcement. Where required provide administrative and technical support to the Parking Systems Adminstrator, to assist with the delivery of those Parking service quality business systems which apply to the Parking Service.
Key Tasks and Accountabilities
Knowledge and experience:
If you are interested in this role, please contact Pocholo.