Income Maximisation Officer (Empty property management)

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Income Maximisation Officer on a 3 months contract with the possibility of further extension.

Main purpose of the role:

• To provide an efficient empty property management and letting service for residential and non-residential units including garages, sheds, allocated parking bays, cycle stores and converted laundry spaces, to minimise turnaround times and maximise income.
• To maintain waiting lists for non-residential units.
• To manage and monitor the parking enforcement contractor and the performance of the contractors and handypersons repairing garages, sheds, etc.

Main accountabilities:

• To process empty homes through the voids and lettings process including arranging and undertaking viewings with prospective tenants, conducting sign ups and diarising new tenant visits for Neighbourhood Housing Officers
• To let non-residential units in line with process. This will include units such as sheds, allocated parking bays and cycle storage
• Respond to correspondence, complaints, members’ enquiries, make suggestions for improving service delivery
• Provide assistance, advice and information to residents on the full range of Income Maximisation services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met
• Update management information systems, waiting lists and databases with, for example, data relating to customer information and audits
• To liaise with Tenants & Residents Associations, residents and other agencies to ensure resolution of problems that arise in relation to the parking issues and parking contracts managed by Housing Services

If you are interested and want to find out more about the role, please apply or contact Inesa!