• Call us on: +44 2476 992 143
  • Send us your CV
  • |
  • Refer a friend
Aatom Recruitment
  • Home
  • About Us
  • Candidates
    • Jobs
    • Submit Resume
    • Dashboard
    • Job Alerts
    • My Bookmarks
  • Employers
  • Blog
  • Contact
  • Sign Up
  • Log In
Menu
Contract / Full Time

IT School Technician

Login to bookmark this Job

Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for an IT School Technician on a 3 month’s contract with a possibility of an extension.

Role;

The role of the Schools Technician (SDE Post) Level 3, Zone 1) is to support the provision of IT infrastructure in Schools, respond to customer requests, problem resolution and service request operation that meets the needs of the Schools IT Support Service customer base and the wider Council; having a strong customer service ethos.

Example outcomes or objectives that this role will deliver;

  • Routinely attend school and council sites for the purpose of completing customer requests.
  • To provide technical support (also known as second line support) in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software
  • To strive to meet and exceed SLA performance targets
  • To assist in the provision of more technical support involving specialist areas such as: networks, servers, information integration, information security controls and web solutions
  • To provide technical services remotely or on customer site ensuring the integrity of changes and the protection of customer data
  • To manage customer relationships, liaising with Head Teachers, Heads of traded services, and ICT coordinators
  • To maintain change control documentation
  • To take ownership of service incidents until resolved escalating where necessary to third-line support staff and suppliers
  • To assist occasionally in the provision of first-line support, user account administration, Active Directory support, the use of software, compliance of software licences, the procurement of ICT products and services & data recovery
  • To provide statistics and associated information for performance reports and management information
  • To keep up-to-date with changing technical knowledge
  • Following agreed procedures, identify, register and categorise incidents.
  • Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
  • Provide first line investigation and diagnosis and promptly allocate unresolved incidents and problems as appropriate.
  • Maintain the configuration management system, documenting details of all hardware/software items that have been installed, removed or changed so that configuration management records are fully updated and accurate.
  • Contribute to creation of support documentation.

Technical knowledge and experience:

  • BSc in relevant discipline, or equivalent industry experience.
  • Schools based IT support experience is desirable.
  • Proficient in understanding the IT/ IS infrastructure, operating systems, configurations and the IT applications and service processes used within the organisation.
  • Familiar with the use and application of incident management tools
  • Aware of the purpose and composition of a service level agreement (SLA); the relationship between an SLA, an OLA and an underpinning contract for the supply of services.
  • Aware of methods and techniques for risk management, business impact analysis, countermeasures and contingency arrangements relating to the serious disruption of IT services.
  • Aware of corporate, industry and professional standards, policies, regulations, compliance and codes of conduct associated with the role.

To get more information about this role and how to apply please contact Anisha.

  • Facebook
  • Twitter
  • Google Plus

Related Jobs

  • IT User Provisioning Officer

    Camden, London

    Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for an IT User Provisioning Officer on a...

    Apply For This Job
  • Asbestos Database Support Officer

    Islington, London

    Working with a Local Authority, Aatom Recruitment has a new opportunity for an Asbestos Database Support Officer on a 3...

    Apply For This Job
  • Stock Condition Manager

    Westminster, London

    Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for a Stock Condition Manager on a three...

    Apply For This Job
  • Asset Data Manager

    Westminster, London

    Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Asset Data Manager on a...

    Apply For This Job
  • HR Consultant – Grade H

    Plymouth, Devon

    Working on behalf of a Local Authority, Aatom Recruitment has an exciting opportunity for an HR Consultant – Grade H...

    Apply For This Job
  • Estate Services Coordinator

    Islington, London

    Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for an Estate Services Coordinator on a 3...

    Apply For This Job

Job Overview

  • Date Posted: Posted 4 months ago
  • Expiration date: February 16, 2023
  • Location: Camden, London
  • Job Title: IT School Technician
Apply for job

Apply For This Job

To apply for this job email your details to Anisha.88312.9875@aatomrecruitment.aplitrak.com.


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

About

Sept 03, 2009 saw the birth of Aatom Recruitment. Over the last 13 years we have supported many companies to find the best candidates and we have successfully allocated many candidates with various roles we have governed.

Address

3 Puma Way
Coventry University
Technology Park
Coventry
CV1 2TT

+44 2476 992 143

Menu

  • Home
  • About Us
  • Candidates
    • Jobs
    • Submit Resume
    • Dashboard
    • Job Alerts
    • My Bookmarks
  • Employers
  • Blog
  • Contact

Subscribe to our job lists

Fill in the form below and we will be in touch soon

    • Cookie Policy
    • Privacy Policy
    • Website Terms of Use
    Aatom Recruitment © 2017 | Site by Parallel Creative