Lead Service Designer

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Lead Service Designer on a 2 months contract with a possibility of further extension.

The Modernisation Programme has a portfolio of programmes tasked with delivering significant transformation with 3 key programmes of change:

• Resident Experience – Improving residents’ satisfaction by redesigning our services around the resident, significantly improving our digital self- serve offer so that it becomes our channel of choice, reducing call volumes and complaints.
• Business Support – Review of our Business Support functions and processes to make them more efficient, effective and designed around the resident and service users.
• Digital, Data and Technology – Developing a DDaT model for the client and delivering a roadmap to implement this new model.

Main purpose of the role will be: Redesign leadership, System Implementation Leadership, Service Review Facilitation, Channel Transition from Email to E-Form, E-Form Evaluation and Redesign, Development of New Self-Service Transactions, Website redesign, Website Content Review, Business Support Functional Review.

If you are interested and want to find out more about the role, please apply for immediate contact or call Pocholo directly.