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Contract / Full Time

Lead Service Designer

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Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Lead Service Designer on a 2 months contract with a possibility of further extension.

The Modernisation Programme has a portfolio of programmes tasked with delivering significant transformation with 3 key programmes of change:

  • Resident Experience – Improving residents’ satisfaction by redesigning our services around the resident, significantly improving our digital self- serve offer so that it becomes our channel of choice, reducing call volumes and complaints.
  • Business Support – Review of our Business Support functions and processes to make them more efficient, effective and designed around the resident and service users.
  • Digital, Data and Technology – Developing a DDaT model for the client and delivering a roadmap to implement this new model.

Main purpose of the role will be: Redesign leadership, System Implementation Leadership, Service Review Facilitation, Channel Transition from Email to E-Form, E-Form Evaluation and Redesign, Development of New Self-Service Transactions, Website redesign, Website Content Review, Business Support Functional Review.

If you are interested and want to find out more about the role, please apply for immediate contact or call Pocholo directly.

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Job Overview

  • Date Posted: Posted 3 years ago
  • Location: Waltham Forest, London
  • Job Title: Lead Service Designer
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To apply for this job email your details to Anisha.88615.9875@aatomrecruitment.aplitrak.com.


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

About

Sept 03, 2009 saw the birth of Aatom Recruitment. Over the last 16 years we have supported many companies to find the best candidates and we have successfully allocated many candidates with various roles we have governed.

Address

Aatom Recruitment
DNS House
382 Kenton Road
Middlesex
HA3 8DP

+44 2476 992 143

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