Neighbourhood housing officer

Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for a Neighbourhood housing officer on a 3 months contract with the possibility of an extension.

Objectives:

• To understand our client’s customers ongoing presenting and contextual needs and our properties and neighbourhoods;
• To develop skills and knowledge in key areas to meet customers’ demands;
• To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident demands;
• To support residents to solve problems at their root cause to build future strength in our communities and individuals;
• To deal with things as early as possible, and as much as possible, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations;
• To learn about the work and develop the service in line with systems thinking principles to meet the changing needs of our client’s customers;
• To understand our client’s capacity for reactive and proactive work;
• To work closely with and develop partnerships with other agencies, teams and colleagues to deliver a service consistent with the changing needs of our client’s customers;
• To act as a lead contact for at least one Tenant and Resident Association in the neighbourhood;
• To promote and engage in restorative principles and participatory practice in working with our residents and partners.

Relationships:

• To work closely with officers within the neighbourhood team, senior officers and elected members to meet customer demands effectively.
• To work closely with colleagues in other services to resolve problems, and to pull in colleagues and partners where the skills or knowledge are not available in the neighbourhood;
• To identify patterns in barriers and obstacles to the work and address these collaboratively with peers and senior colleagues;
• To build close working partnerships in the neighbourhood area and other teams to best deliver for client’s residents in their properties, for example NHS, Police, Domestic Violence and Money Advice agencies and professionals.
• Ability to work collaboratively across Directorates, teams and external partners to deliver our purpose and principles;

Technical Knowledge and Experience:

• Ability to listen and understand resident demands, and sensitively work to identify relevant contextual issues that may not be apparent from the presenting demand;
• Ability to build capabilities and encourage tenants to reach their own solutions;
• Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery.
• Ability to understand patterns of resident demands and provide a flexible approach according to individual needs
• Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood, for example: Money, Debt and budgeting; Employment and skills; Health and support; Resolving disputes; Tenancy law; Housing Options.

If you are interested in this role, please contact Anisha.