Project Support Officer

Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for a Project Support Officer on a 3 months contract with the possibility of an extension.

Key responsibilities of the role:

• To provide a comprehensive support service to the operational repairs teams, including the administration and maintenance of the local IT systems.
• To assist with the control of expenditure to aid the processing and payment of invoices.
• Work flexibly and creatively with the repairs team to ensure smooth running of the in-house systems and ensure business processes are being adhered to.
• Aid with the invoicing process to ensure costs are accurate and help to answer queries from colleagues where appropriate.
• To develop and maintain an environment of continual learning, by identifying root cause patterns in barriers and obstacles to the works; outside of existing processes and procedures and address these collaboratively and creatively with colleagues and senior officers.
• To provide a comprehensive support service for our in-house systems and internal staff, troubleshoot where necessary and work closely with ICT colleagues where required.
• To assist with setting up and administrating smart phones for a large user base, based on specific guidelines. Keeping and maintaining accurate records of the assets in accordance with organisational requirements. Supporting staff with smartphone issues encountered on a daily basis.
• Develop solutions to aid continuous improvement for the service including testing new developments and reporting issues before go-live.
• Ensure office supplies are maintained and assets are tagged for easy auditing.
• Configure users on various systems including but not limited to vehicle trackers, scheduling system, Rocc.
• Run, create and schedule reports from business systems to support service delivery.
• To assist in training and coaching staff on housing systems and develop training materials as required.
• Any other duties that are required by the team on an adhoc basis as and when required

Requirements:

• Ability to communicate clearly and effectively;
• Experience of general troubleshooting;
• Excellent phone manner;
• Common sense attitude;
• MS Office including Word, Excel, Outlook;
• 5 GCSEs or equivalent including English and Maths (C and above).

If that sounds good to you, please contact Anisha.