Service Centre Technician

Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for a Service Centre Technician on a 3 months contract with the possibility of an extension.

Job Accountabilities:

• To provide first- and second-line support on IT-related service call from software to hardware on a range of platforms, providing basic user account administration and troubleshooting;
• Provides specialist technical expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software;
• To take ownership of service incidents until resolved escalating where necessary to the third-line support staff and suppliers;
• To follow up the status of problems on behalf of the user and communicate progress in a timely manner;
• To support and assist in the tracking of the use of software and compliance of software licences;
• To provide statistics and associated information for Service Desk report;
• To support and assist in the development of Disaster Recovery plans ensuring these are consistent with the Corporate Business Continuity Plan;

Knowledge, Skills & Experience:

• Knowledge of ITIL practices;
• Knowledge of ITIL service delivery, complex IT procurement;
• The ability to manage customer expectations and ensure effective communications with colleagues and customers;
• Is familiar with the security standards and all relevant legislation that affects security within the defined scope of authority;
• Incident and Problem Management experience – Managing incidents including business expectations and communication;
• Basic User & Security Group Active Directory administration;
• Strong knowledge of Microsoft based operating systems with emphasis on Windows and Office;

If that sounds like you, please contact Anisha!