Systems Coordinator

Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for a Systems Coordinator on a 3 months contract with the possibility of an extension.

Key Accountabilities:

• Continually check and assess internal systems, software, apps and telephony. Day-to-day troubleshooting, dealing with faults yourself where possible; liaising with external software providers and client’s Technology team as appropriate to resolve more significant problems.
• Work closely with the dedicated support officer who will lead on application support for Flow, Coursepro and other systems.
• Assist in the co-ordination of ICT including system specification, procurement, installation, configuration and maintenance of PCs, tablets, hardware, software and LAN systems.
• Train staff on how to use the range of software and hardware systems used by the service. Create how-to user guides, tutorials and videos.
• Act as first point of call for staff in terms of IT support for the leisure specific systems.
• Monitor the compliance of external software providers against their contractual responsibilities.
• Co-ordinate the roll-out of any new technology systems. Test and support the release of new versions or upgrades – design and write test plans and test specifications. Communicate changes to system users and provide training as required. Act as a Super User for leisure ICT systems.
• Be responsible for shared and back-up hardware such as tablets and desktops. Store items securely and manage the issuing of items to staff. Ensure replacement are ordered as required and co-ordinate repairs and maintenance work.
• Administer change control for leisure technology systems though logging of issues and requests for change; undertaking initial assessment and feasibility and presenting options to managers.
• Produce briefings on technology systems for managers.
• Act as a local expert for the service’s ICT systems
• Undertake benchmarking and remain abreast of systems developments within the leisure industry. Present proposals to managers for systems-related change and development.
• Manage systems to ensure users are given appropriate access through adding, amending and deleting user permissions and maintaining access control tables.
• Ensure all system administration processes are completed according to the needs to the service or agreed system protocols.

Key knowledge and skills:

• Knowledge of leisure services is desirable
• Appropriate ICT-related qualification
• Excellent level of IT literacy
• Knowledge of leisure management software
• Proven ability to communicate effectively (both written and orally) and to present information and advice clearly and concisely
• The ability to research and collate information, both technical and financial, for use in committee and other reports
• Ability to update and maintain websites
• Ability to prioritise and work effectively, under pressure and within tight schedules
• Proven experience in the use of maintaining technology systems
• Experience of delivering IT-related training and support
• Experience of supporting leisure management systems or working in a similar operating environment

If you are interested in this role, please contact Inesa.