Technical Quality Officer

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Technical Quality Officer on a 3 months contract initially with a possibility of further extension.

Brief of the role:

Inspections to the internal and external areas of our housing stock for remedial repairs. Post inspections of completed works to verify quality, customer service and VFM. Validation of variation claims from both in house teams and contractors. Assisting with complaints and casework including providing reports, inspections and technical advice.

Requirement – essential/desirable skills/qualification/experience:

Good technical knowledge of housing repairs, previous experience of working in social housing repairs and maintenance, Qualified to HNC or equivalent, good customer service skills, able to work by yourself or as part of a team.

Working patterns/WFH options: Generally 8 to 4 or 8.30 to 4.30 or 9 to 5.

Any additional requirements: Preferable access to a vehicle that can be used for work visits and travel back to the office.

Purpose of the job:

Provide expert quality assessment of repair & maintenance works through use of specialist skills and knowledge, to deliver technical support and contract management of the Repair & Maintenance contract. Ensure that a high level of works delivered, working with contractors/customers to address service failures through appropriate contract sanctions.

Principal accountabilities:

1. Act as Contract Administrator, using a range of specialist skills and technical expertise, to ensure effective performance by the service provider. This will require the post holder to;

* Use technical expertise to inspect, specify and analyse repairs required to rectify a range of defects (including major defects), aiming to carry out cost effective repairs and repair programmes. This includes the production of detailed specifications

* Undertake scheduled post inspections in accordance with contract management targets to assess specific work quality, recommending appropriate remedial action to the contractor to ensure the service provided meets the required contract standard.

* Ensure contractor sanctions for service failures are correctly applied in accordance with contract requirements.

2. Contribute towards continuous contractor performance improvement by;

· escalating consistent contractor failures for management resolution

· Providing technical recommendations for service improvement.

· Management and control of costs by specifying accurately and completely all the required work necessary for the rectification of a defect · Agreeing any necessary unforeseen extras as promptly as possible.

3. Procure specialist contractors for the supply of services in accordance with procurement requirements – Contract Standing Orders – to include preparation of specifications, contracts, tenant and formal leasehold consultation as appropriate.

4. Manage and monitor service and maintenance contracts to ensure compliance to Council requirements, as well as health & safety legislation and protocols on all sites where repairs and maintenance is being undertaken. Also, provide technical support in the repair & maintenance management of common areas to address health & safety issues and enhance their aesthetic appeal

5. Respond to and resolve customer problems in the day to day operation of the contracts, including preparation of condition survey reports and agreement of action plans with contractors and consultants as required.

If this sounds good to you, please apply for more information or contact us directly.