Tenancy Management Adviser

Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for 2 Tenancy Management Advisers on a 6 months contract with the possibility of an extension.

Post-holders will be encouraged to develop expertise in a particular area of tenancy-related specialism and will be expected to work flexibly across the Service as required. Post-holders will deputise for Team Managers as appropriate.

Key responsibilities

• Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience
• Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism
• Provide housing and tenancy-related advice, interventions and services directly to client’s tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same. Ensure that demand for the service is managed effectively and that unnecessary, wasteful demand is minimised
• Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.
• To work in partnership with other service areas and teams in relation to service development, multi-agency panels and individual cases. To understand the role of all relevant statutory and non-statutory services available to residents and support the team to make relevant referrals to safeguard and support them as appropriate
• Contribute ideas and constructive feedback to the development and review of the service plan
• Maintain information systems and take responsibility for data collection, inputting and validation processes, ensuring systems are accurate, complete and up to date.
• Where appropriate, make decisions on behalf of the service – e.g. case decisions using professional judgement and anticipating impact on the client and wider multiagency stakeholder group, decisions regarding legal action and risk to service users, and decisions relating to multi-agency working
• Actively participate in the departmental workforce development programme, including making use of coaching, mentoring and training opportunities where appropriate. Contribute to a learning culture, where staff are empowered to build on their personal interests and strengths in the development of the service

Skills & Experience

• Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting
• Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live well
• An understanding of the issues facing people who have experienced disadvantages including poor health, unemployment and trauma, and an understanding of how these disadvantages combine to create social exclusion
• An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform
• An understanding of the network of statutory and non-statutory social and community services and how these may be utilised to support and empower vulnerable people
• Able to negotiate service issues effectively across the multiagency partnership at an operational level
• Able to undertake risk assessments, develop safety plans and make recommendations about risk and need based on the evidence

This role will require you to obtain an Standard satisfactory clearance from the Disclosure and Barring Service

If that sounds good to you, please contact Pocholo!