Housing Options & Opportunities Advisor

Working on behalf of a Local Authority, Aatom Recruitment has an exciting opportunity for a Housing Options & Opportunities Advisor on a 3 months contract with the possibility of an extension.

About the role:

The post-holder will provide tailored advice to customers of the homelessness prevention service on a range of options and opportunities including housing, tenancy sustainment, tenancy rights and security of tenure, protection from eviction, wellbeing, welfare benefits and debt.

Main responsibilities:

• Provide specialist advice and tenancy sustainment casework to a range of residents including, mainly private sector households, households who are threatened with homelessness, households or individuals, threatened with illegal eviction households in insecure accommodation, young people and families within families.
• Respond effectively to, prevent homelessness through advice, negotiation, mediation or conciliation, or by securing immediate access to alternative accommodation and generally promoting a housing options approach to service delivery to a full range of customers.
• To be responsible for managing a caseload, maintaining accurate, detailed casework records, excellent spread sheet and excel skills, Identifying priorities and meeting individual and service performance targets.
• You will be involved in tenancy sustainment, tenancy relation (Protection from Eviction Act 1977 ) preventing and assessing homelessness in line with the Housing Act 1996, Part VII (as amended by the Homelessness Act 2002 and the Localism Act 2012).
• You will be responsible for meeting challenging targets for homelessness prevention through provision of first class housing advice and tenancy sustainment and security of tenure advice and widest range of housing options. You will ensure through casework with applicants and landlords/agents and along with external organisations that tenancies set up via client’s PRS access schemes are sustainable.
• You will be making complex legal decisions and difficult disputes therefore need to have good investigative skills in order to extract required information.
• You will prevent homelessness at an early stage and prevent illegal evictions and breach of quiet enjoyment to help people to avoid needing temporary accommodation and ensure where possible hey remain in their accommodation.

Skills and experience:

• Good organisation skills and use of spreadsheets and collating data.
• You will have excellent negotiation, customer care and IT skills
• An adaptable and resilient personality that thrives under pressure and are able to go the extra mile to achieve outstanding results.

If you want to find out more about this role, please contact Inesa.