Quality Assurance Officer

Working on behalf of a Local Authority, Aatom Recruitment has a new exciting opportunity for a Quality Assurance Officer on a 7 months contract with a possibility of further extension.

Main purpose of the role:

This role is responsible for monitoring, review and reporting of ASC service providers quality by liaising with service users, carers and service providers to ensure the quality of services commissioned. This role captures service user and carer feedback, maintains frequent contact with specific service providers, and collates information and intelligence to inform safeguarding, contract management, commissioning and procurement activity. This role works closely with colleagues across ASC to agree areas for review and improvement.

Summary of responsibilities:

• Undertake proactive monitoring of commissioned services at planned and regular intervals with a designated portfolio of services ensuring that colleagues across ASC are appropriately involved and informed
• Collate quality assurance information and intelligence from variety of sources including, audits, observations, engagement with service users, carers and service providers through in person visits, telephone and questionnaires to inform safeguarding, contract management, commissioning and procurement activity
• Access quality of care and support being provided, and measure against contractual obligations, safety and quality standards
• Identify improvement areas and make appropriate recommendations to stakeholders for review and improvement.
• Ensure service user and carer feedback is captured and used to drive quality improvements for service users

If you are interested and want to find out more about this role, please apply or contact Pocholo!