Parking Representations Officer

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Parking Representations Officer on a 3 months contract with a possibility of further extension.

Main prupose of the role:

• To provide excellent customer services over the phone, emails, online and post, while responding to enquires & appeals received from customers, appeal adjudication service, county court, contractors and other stakeholders.
• To investigate parking appeals and representations made under the Statutory Procedures laid out in legislation (Road Traffic Act 1991 and Traffic Management Act 2004 as amended and various Statutory Instruments).

Main accountabilities:

• To investigate and draft responses to complex complaints & appeals made against Penalty Charge Notices (PCN) at all stages of the Statutory process, including representations and debt recovery.
• To interview the complainant and conduct home or site visits where necessary.
• To provide excellent customer services over the phone and emails while dealing with PCN, parking or permit enquiries.
• Ensure all permit applications, including bay suspensions and vehicle dispensations, are processed within the deadline.
• Implement the client’s compensation policy to make compensation awards early on in the procedure, thus minimising costs to the client.

Requirements:

• Demonstrate knowledge of parking enforcement including the relevant act and statutory instruments
• 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN.

If you are interested, please apply or contact Inesa for more information!