Business Rates Officer

Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for a Business Rates Officer on a 3 month’s contract with a possibility of an extension.

Main responsibilities:

• The post holder has no line management responsibility or supervisory responsibility but at times required to provide training and supervision on specific tasks to trainees and other officer.
• The post holder has no budget responsibility
• The post holder may be required to work evenings, weekends and occasional public holidays, in order to meet service requirements
• Deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner
• Deal with customer enquiries on the telephone, by post, e-mail, internet, fax and in person within specified timescales
• Ensure customer enquiries and complaints are effectively resolved liaising with other departments as necessary
• Provide information, support and advice to stakeholders and other services in order to meet the client’s overall standards in service delivery and customer care
• Identify training needs, assist in preparation and delivery of training and to undertake training as required.
• Ensure cash collection is maximised.
• Keep the Business Rates Team Leader and Revenues Manager informed of all matters concerning the post holder’s workload on a regular basis

Requirements:

• At least one year’s experience in local authority Business Rates Administration, Collection and Enforcement
• At least one year’s experience in dealing with customer enquiries in a debt collection or similar environment

If you are interested and want to find out more about it, please apply for immediate contact or call Inesa immediately.