Head of Leasehold and Income Services

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Head of Leasehold and Income Services on 4 months contract initially with a possibility of further extension.

Ou client is looking for a leader with:

• Extensive experience in managing a Local Authority Leasehold and Income Service with expert knowledge of social housing legislation, regulation, and finance.
• Proven experience of working within complex services and political environments, collaborating with elected Members, senior managers, and partner organizations.
• Strong leadership and stakeholder management skills with the ability to influence and engage effectively through excellent written and verbal communication.
• A customer-focused mindset, ensuring services are designed and reviewed from the perspective of residents.
• A demonstrated commitment to equality and diversity, showing personal leadership in promoting inclusivity.

Key Responsibilities

• Lead the client’s annual rental income and service charge setting, ensuring accuracy in calculations and clear communication with residents.
• Drive income collection strategies, balancing a robust approach with empathy for individual circumstances, and supporting residents with benefits and debt management.
• Oversee leaseholder consultation and engagement, ensuring high levels of satisfaction and compliance with statutory requirements.
• Manage the Leasehold and Income Services team, fostering a culture of excellence and continuous improvement.
• Ensure adherence to social housing legislation, consumer standards, and financial regulations.
• Collaborate with elected Members, senior managers, and stakeholders to ensure alignment with organizational objectives.
• Monitor financial performance, identify efficiencies, and provide performance updates to senior leadership.

If this sounds good to you, please apply or contact us directly.