ICT Support Officer

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a ICT Support Officer on a 2 months contract initially with a possibility of further extension.

JOB PURPOSE:

Support the delivery of effective ICT Services across Sefton, working in partnership with both Services and the Managed ICT Service Provider

MAIN DUTIES:

• Support the Service Delivery Lead to effectively manage the delivery of the operational ICT Service, to ensure that this delivers key Council Outcomes and offers value for money
• Review, interpret and validate ICT performance data against key performance indicators and supporting management information provided by the Managed Service Provider
• Monitor any ICT incidents and ensure effective communication of risks and issues to all stakeholders
• Support the delivery of the ICT Communications plan, including the coordination of ICT operational groups and drop in sessions as required.
• Act as an escalation point for Council departments in relation to operational ICT matters
• Be accountable for the delivery of the corporate printing contract
• Act as the key contact for the Local Authority for the corporate printing solution including dealing with operational issues, accommodation moves and reallocations.
• Coordinate responses with the Managed Service Provider to Freedom of Information Requests as required
• Support and monitor user licences to ensure value for money for the authority.
• Work in partnership with the managed service provider to manage ICT assets including the registration for supplier warranties as required.

If this sounds good to you, please apply for further information or call us directly.