Contract / Full Time

Targeted Tenancy Officer

The Tenancy Officer – Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. The Targeted Tenant Service will offer:

– a borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary
– a Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy
– a range of proactive interventions to identify and address resident needs at an earlier stage – including targeted visits to those at risk of poor outcomes ? oversight and management of tenant-related work associated with voids and new lettings
– appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure

Job Overview

  • Date Posted: Posted 2 years ago
  • Location: Islington, London
  • Job Title: Targeted Tenancy Officer
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