Active Travel Support Officer

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Active Travel Support Officer on a 3 month initial contract with the possibility of further extension.

Key responsibilities

• To assist the team to provide, maintain, implement, review and pro-actively improve the services provided by the Active Travel Team.
• To respond to correspondence, ensuring client’s deadlines are met.
• To assist in the maintenance and creation of local IT applications, such as Excel, Access, Word.
• To develop general office processes and procedures.
• To assist in the execution and development of financial processes and systems.
• To ensure that internet pages are up to date and continuously improved as directed by your line manager.
• Be the first point of contact for all customer and internal enquiries.
• Ensure that the team is represented accurately in all forms of communication.
• Manage the arrangements of team meetings, producing and distributing minutes.
• Ensure that the highest standards of accuracy and clarity are achieved.
• To deal with telephone enquiries for the service.
• Improve communication channels with other services to facilitate a better integration of schemes.
• To ensure that where site visits are needed, they are dealt with in a timely fashion

Requirements

• Educated to a minimum of A-level or equivalent
• Proven professional, office or administrative experience in a complex organisation.
• Experience in the various forms of customer management work and working effectively towards to meet customer expectations and requirements
• Experience in the use of email, IT word processing, spreadsheets, presentation packages and databases
• Experience in correspondence writing, including publicity material and to present information and advice clearly and concisely.
• Ability to deal sympathetically and professionally with members of the public over the telephone and by email
• Ability to use, develop and maintain systems, including financial, IT and performance review systems, necessary for the delivery of cost effective, high quality services

If you are interested, please apply or contact Inesa for more information!