Neighbourhood housing officer

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Neighbourhood Housing Officer on a 3 months initial contract with the possibility of further extension.

Role’s purpose

This role provides a frontline, trusted service to our client’s residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities.

Main accountabilities

• To understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods;
• To develop skills and knowledge in key areas to meet the needs of residents;
• To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident needs;
• To support residents to solve problems at their root cause to build future resilience for individual residents and our communities;
• To deal with things as early as we can, and as much as we can, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations;
• To learn about the work and develop the service in line with systems thinking principles to meet the changing needs of our customers;
• To work closely with and develop partnerships with other agencies, teams and colleagues to deliver a service consistent with the changing needs of our customers;
• To act as a lead contact for Tenant and Resident Association in the neighbourhood;
• To promote and engage in restorative principles and participatory practice in working with our residents and partners.

Requirements

• Ability to listen and understand resident demands,
• Ability to build capabilities and encourage tenants to reach their own solutions;
• Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery;
• Ability to understand patterns of resident demands and provide a flexible approach according to individual needs;
• Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood

If you are interested, please apply or contact Anisha for more information!