Housing Repairs Co-ordinator

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Housing Repairs Co-ordinator on a 3 months contract initially with a possibility of further extension.

Main responsibilities:

Knowledge and understanding of current issues relating to social housing and social housing
repairs.
1. To diagnose repairs accurately, raise orders on IT systems to contractors and book
appointments.
2. Experience of working in a contact centre answering high volume of calls to ensure
targets are met.
3. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient
and timely manner, to a high standard of customer care using the appropriate greeting,
including name, adapting methods of communication to meet the needs of the customer
and ensuring that a positive image of the client is projected.
4. Excellent communication skills to liaise with other departments, agencies, contractors as
appropriate.
5. Experience of accurately processing service requests in line with policy and to provide
advice and information to customers ensuring that all service requests are processed to
client’s performance and standards, policy and procedural guidelines
including statutory, complying with the Data Protection Act and the Freedom of
Information Act.
6. To work pro-actively with team members to improve customer service delivery and to
conduct outbound calls as required.
7. To deal with customer complaints in accordance with the Complaints procedure and to
escalate cases to Team Leaders as appropriate.

This role will be in the damp and mould team.

If this sounds good to you so far, please apply or contact us directly.