Performance Support Officer

Working on behalf of a Local Authority, Aatom Recruitment has a very exciting opportunity for a Performance Support Officer on a 3 months contract with the possibility of an extension.

Main duties and responsibilities:

• Design and deliver a range of projects supporting services across the department, deploying recognised project management methodology to effectively manage a range of projects.
• Timely production of performance data and analysis to support the service and ensure the completion of relevant KPI sets including the completion of wastedataflow.
• To manage and lead project teams including external contractors and stakeholders ensuring effective join-up between relevant projects and feeding into relevant layers of local authority governance.
• To be responsible for production of relevant project documentation including business cases, project initiation documents and project plans.
• To be responsible for the timely and accurate collection of performance data and management information and ensure that monthly, quarterly, and annual statistics are collated and disseminated in a timely manner.
• To be responsible for the management of key service systems to support ongoing service delivery including capita workforce management, operational back-office systems, waste schedule database, online weighbridge system.
• To be responsible for key service operations and activities including agency ordering, overtime management
• To deliver problem solving outcomes to complex service and data enquires.
• Deal with research, understand all operational related geographical information matters for the division, including data collection, data analysis, verification, storage, and representation. Perform database queries to extract data for analysis.
• Assist with data quality checking and cleansing.
• Use a range of analytical techniques such as data mining, time series forecasting and modelling techniques to identify and predict trends and patterns in data.
• Assist with the production of data used in reports and presentation e.g. performance reports including data visualisation.
• To assist the service in managing specific operational projects relating to spatial analysis, routines, and reports within the Street Operations Services to ensure that they are on time, on target, and within budget.
• To manage systems and coordinate the divisions responses to any request for statistical and management information, including statutory returns to government bodies e.g wastedataflow.
• Develop professional relationship with your own team and with others who we work alongside and provide services to.
• Build on your existing communication skills, gain invaluable experience and build your self-confidence through your day-to-day workplace activities.
• Take responsibility for continuing self-development and participate in training and development activities.
• Ensure compliance with and actively promote the client’s Equalities and Diversity policies and strategies.

Essential critera:

• Educated to degree level or professional qualification and at significant relevant professional experience in a management and business support/performance capacity in a comparable setting.
• Experience in the waste or cleansing sector or another demonstrable operational service
• Proven experience of managing projects and applying known project management process to a complex operational service
• Experience in using infographic and data-visualisation techniques for performance and intelligence reporting
• Experience of system management and utilization to support service delivery including in the development of service performance data
• Proven experience of managing complex array of performance data and KPIs to support service delivery
• Experience in using infographic and data-visualisation techniques for performance and intelligence reporting
• Able to liaise effectively with managers at all levels of the organisation, to challenge practice and instigate change and improvement where relevant.
• Data management and the ability to analyse, demonstrate and communicate performance trends
• Skills and experience with a wide variety of different digital or IT system including day-to-day management and for the extraction of performance data
• Ability to develop and produce content to a high standard in a timely manner particularly performance reports, business cases and project documentation
• Ability to work within a highly pressurised environment working to sharp deadlines and to be resilient.

If you are interested in this position, please contact Anisha.