Right to Buy Officer

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Right to Buy Officer on a 3 months contract with a possibility of further extension.

Purpose of the job:

• To provide an effective & responsive service to the residents relating to Right to Buy claims in accordance with legislation, client policy and procedures, liaising with other client divisions in order to determine the best options and resources available on a case by case basis
• To be responsible for a Right to buy application from start to completion to ensure that excellent customer service, judgment, case management tools are provided to applicants as we guide them through the process.
• Monitor and manage your own workload and performance within the application process to ensure that the client is complying with the Right to Buy process and within the timeframes as set out in the Housing Act 1985.
• To complete financial and fraud assessments based on the financial information provided by applicants as required by client policy on fraud prevention and in accordance with anti-money laundering regulations.
• Ensuring that all internal procedures and standards are met and improved upon with the aim of achieving high customer satisfaction
• To manage a heavy case load effectively, use your own initiative and judgement to work with individuals including supporting and directing customers to access a broad range of housing services and where appropriate making relevant onward referrals and signpost to other service

Requirements:

• Detailed knowledge of using and interpreting the Government Legislation relating to the right to buy, including the Housing Acts 1985 and 1996
• Extensive knowledge and experience of managing right to buy applications and processes

If you are interested, please apply or contact Inesa for more information!