School Technician

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a School Technician on a 3 months initial contract with the possibility for further extension.

Accountabilities

• Routinely attend school and client’s sites for the purpose of completing customer requests.
• To provide technical support (also known as second line support) in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software
• To strive to meet and exceed SLA performance targets
• To assist in the provision of more technical support involving specialist areas such as: networks, servers, information integration, information security controls and web solutions
• To provide technical services remotely or on customer site ensuring the integrity of changes and the protection of customer data
• To manage customer relationships, liaising with Head Teachers, Heads of traded services, and ICT coordinators
• To maintain change control documentation
• To take ownership of service incidents until resolved escalating where necessary to third-line support staff and suppliers
• To assist occasionally in the provision of first-line support, user account administration, Active Directory support, the use of software, compliance of software licences, the procurement of ICT products and services & data recovery
• To provide statistics and associated information for performance reports and management information
• To keep up-to-date with changing technical knowledge

Requirements

• BSc in relevant discipline, or equivalent industry experience.
• Schools based IT support experience is desirable.
• Proficiency in understanding the IT/ IS infrastructure, operating systems, configurations and the IT applications and service processes used within the organisation.
• Familiarity with the use and application of incident management tools
• Awareness of the purpose and composition of a service level agreement (SLA); the relationship between an SLA, an OLA and an underpinning contract for the supply of services.
• Awareness of methods and techniques for risk management, business impact analysis, countermeasures and contingency arrangements relating to the serious disruption of IT services.

If you are interested, please apply or contact Pocholo for more information!