Contract / Full Time

Team Leader Care & Support team – housing

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Team Leader Care & Support team – housing on a 6 months contract with a possibility of further extension.

We urgently seek a Team Leader/Manager to support our new Care & Support team for vulnerable residents in Housing. This team conducts outbound Tenancy Housing reviews, gathering extensive tenancy information and identifying household vulnerabilities.
The role involves:
  • Coaching and developing a team for exceptional customer service.
  • Setting and achieving personal and business objectives.
  • Driving performance improvement through effective coaching and 121s.
  • Managing underperformance positively.
  • Enhancing the team’s quality and output.
  • Acting as an escalation point for residents.

Requirements:

  • Experience in developing teams to exceed KPIs.
  • Excellent coaching skills to foster a coaching culture.
  • Adaptability, resilience, and role modeling for colleagues.
  • Data-driven approach to service improvement and staff development.
  • Experience in housing customer services.

If this sounds good to you, please apply for immediate contact or call Inesa directly.

Job Overview

  • Date Posted: Posted 1 year ago
  • Job Title: Team Leader Care & Support team – housing
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To apply for this job email your details to Anisha.61189.9875@aatomrecruitment.aplitrak.com.

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