Head of Digital and Customer Experience

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Head of Digital and Customer Experience on a 3 months contract with a possibility of further extension.

We want a skilled and experienced Head of Digital and Customer Experience to join our client’s Customer Strategy and Digital Channel Service.

This role will be responsible for the digital customer experience strategies and commissioning the services and platforms supporting its delivery. The role will be responsible for leading user research, end to end digital service design, delivering a successful digital transformation programme and ensuring continued high performance from the client’s digital delivery functions.

The role will be responsible for developing and implementing a compelling digital resident experience strategy and vision that helps the client meet its objectives to become the UK’s leading digital authority and providing excellent digital services for customer and users alike.

If you are interested and want to find our more information about the role, please apply for immediate contact or call Inesa.