Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for a Housing Repairs Co-ordinator on a 3 month’s contract with a possibility of an extension.
35.00 Hour per a week
A standard DBS check on update service is required
A knowledge and understanding of current issues relating to social housing and social housing
1. To diagnose repairs accurately, raise orders on IT systems to contractors and book
2. Experience of working in a contact centre answering high volume of calls to ensure targets
3. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and
timely manner, to a high standard of customer care using the appropriate greeting, including
name, adapting methods of communication to meet the needs of the customer and ensuring
that a positive image of the client is projected.
4. Excellent communication skills to liaise with other departments, agencies, contractors as
5. Experience of accurately processing service requests in line with policy and to provide advice
and information to customers ensuring that all service requests are processed to client’s performance and standards, policy and procedural guidelines including statutory,
complying with the Data Protection Act and the Freedom of Information Act.
6. To work pro-actively with team members to improve customer service delivery and to conduct
outbound calls as required.
7. To deal with customer complaints in accordance with the Complaints procedure and to
escalate cases to Team Leaders as appropriate.
8. To undertake training, supervision, seminars, meetings and other events designed to improve
communication and assist with the effective development of the post holder and service area.
9. To contribute towards the overall service objectives and targets of the Housing Repairs
If you are interested, please apply for immediate contact or contact Pocholo!
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