Housing Repairs Co-ordinators

Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for a Housing Repairs Co-ordinator on a 3 month’s contract with a possibility of an extension.

Inside IR35

35.00 Hour per a week

A standard DBS check on update service is required

Key responsibilities:

A knowledge and understanding of current issues relating to social housing and social housing
repairs.

1. To diagnose repairs accurately, raise orders on IT systems to contractors and book
appointments.
2. Experience of working in a contact centre answering high volume of calls to ensure targets
are met.
3. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and
timely manner, to a high standard of customer care using the appropriate greeting, including
name, adapting methods of communication to meet the needs of the customer and ensuring
that a positive image of the client is projected.
4. Excellent communication skills to liaise with other departments, agencies, contractors as
appropriate.
5. Experience of accurately processing service requests in line with policy and to provide advice
and information to customers ensuring that all service requests are processed to client’s performance and standards, policy and procedural guidelines including statutory,
complying with the Data Protection Act and the Freedom of Information Act.
6. To work pro-actively with team members to improve customer service delivery and to conduct
outbound calls as required.
7. To deal with customer complaints in accordance with the Complaints procedure and to
escalate cases to Team Leaders as appropriate.
8. To undertake training, supervision, seminars, meetings and other events designed to improve
communication and assist with the effective development of the post holder and service area.
9. To contribute towards the overall service objectives and targets of the Housing Repairs
Services Team.

Requirements:

• Knowledge of the main issues affecting social housing.
• ITQ2 or equivalent Information Technology skills
• Minimum of 1 years’ experience of working within a responsive repairs environment and housing management systems.
• Experience of dealing with all aspects of building maintenance / repairs in a busy environment

If you are interested, please apply for immediate contact or contact Pocholo!